Description de l'annonce:

You will provide technical support via telephone or electronically to customers, partners in line with defined CSC procedures, this will include diagnosis of hardware problems and software support. You will respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). You will also resolve incoming internal or external businesses and end user’s problems via telephone and e-support. You will elevate calls to the appropriate skill level in line with defined CSC procedures in order to ensure timely resolution and to maintain customer satisfaction and you will proactively assist customers to avoid or reduce problem occurrence.

With an IT engineering Diploma or 3 year completion beyond High School level and beyond and ideally a minimum of 1 to 2 years’ experience of working in a customer facing role, either telephone or face to face. Helpdesk experience is an advantage and an excellent verbal and written communication skills in English.