Entreprise:
Secteur: tourisme / hôtellerie / restauration / loisirs
Taille: Entre 20 et 100 employés
Description de l'annonce:
Hurry ! great news for job seekers. Meeting Point Tunisia is looking for a Reservation Agent. Candidates who are looking for Reservation Agent position in Sousse with relevant required experience can apply right now.
The reservation agent is responsible for a diverse range of reservation related functions and activities to ensure accurate processing of requests while maintaining a high-standard customer satisfaction.
Key Responsibilities:
- Process different room reservations as requested by Tour Operators.
- Maintain a 24hr turnaround policy for all queries.
- Handle customer queries promptly and efficiently.
- Liaise with contracting department to ensure reservations are within valid contracts.
- Liaise with operations department for other areas of booking (excursions, transfers, special requests).
- Gain thorough knowledge of inbound tour operator software (ITOS) features.
- Process cancellations, amendments or any booking adjustments.
- Maintain records of all room reservations.
- Ensure last-minute changes are dealt with promptly.
- Ensure any errors are rectified before client arrival.
- Consult with other Reservation Agents and inform them of any delays.
- Prepare reports on all Reservation activities.
Qualifications:
University or diploma degree in tourism or related field.
Skills:
- MS Offices
- French & English (Written and Spoken)
- Other language is an asset.
Competencies:
- Verbal and Written Communication
- Organized
- Detailed Oriented
- Stress Management
- Time Management
- Conflict Management
- Courteous