Description de l'annonce:

• Provide second line phone/email consultation to independently debug complex security/network problems.
• Interface with Engineering and assist the customer with testing or troubleshooting.
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
• Assist in developing on-going training programs for the department.
• Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
• Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
• Other duties as assigned
• Our lines cover the US market. We are open 4:00pm-1:00am local Bulgarian time, Monday to Friday.

What do you get from us?

• Competitive salary
• Relocation package
• Additional pay for night shifts
• Virtual training and Work from Home options
• A bright, modern and exciting place to work, with excellent staff facilities
• Medical plan fully covered by the company
• Transportation allowance and Life insurance
• Various career development opportunities
• Annual reward and recognition events
• Holiday pay
• Team and Concentrix events

Exigences de l'emploi

• Experience with operating systems such as Linux, Unix, and Free BSD.
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Working knowledge of Apache and IIS Web Server administration
• Working Knowledge of networking and security products and enterprise Network Infrastructure
• CCNA certificate is an advantage
• Familiarity with:

  o  Network Protocol Analyzers (tcpdump, Wireshark)
  o  Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS)
  o  authentication systems such as LDAP, MS AD etc
  o  VPN technologies such as IPSec and VPN clients
  o  Scripting knowledge (SHELL, Python, Perl) would be appreciated

Qualifications

• Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications.