Description de l'annonce:

Responsibilities:

• Troubleshoot/Diagnose customer issues and drive satisfactory resolution.
• Ensure consistent customer satisfaction
• Provide Case Management and Solution Management support
• Case Management: Ensuring timely identification and resolution of reported issues
• Solutions Management: Ensuring optimum performance of customer solutions.
• Ability to multitask and work independently when required, with little supervision or direction
• Excellent communication skills and interpersonal skills
• Formulate action plans (technical and operational) for analysing and resolving reported issues.
• Assign and ensure appropriate department is assigned to the reported issue.
• Escalate issues as needed to ensure a timely resolution to customer reported issues.
• Validate customer issues in remote lab when needed.
• Work effectively in a team environment including Aruba and Customer colleagues, QA, engineers, and field organizations.

Preferred Qualifications:

• Excellent communication in English (Second European language is an advantage)
• Bachelor’s degree in computer engineering or Communication/Electrical Engineering required or Equivalent experience.
• Prior Experience in Networking Domain or customer support.

Preferred Skills:

• Basic networking skills (CCNA) – Routing & Switching
• Linux skills (Installation, troubleshooting & command line skills)
• Database skills (SQL )
• Radius/TACACS/SNMP/Server certificates

Then let’s stay connected!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status