Description de l'annonce:

TAC engineer role requires supporting Aruba products as per the entitlement. It involves understanding customer environment, capturing logs, troubleshooting, and debugging.

TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment.

Responsibilities:

• Troubleshooting & resolving complex technical issues in customer environment.
• Share best practices to reduce problem occurrences.
• Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network.
• Replicate customer environment in Lab.
• Escalate the issue in timely manner.
• Keep customer informed and set realistic expectations on issue resolution.
• Contribute towards Knowledge Management.
• TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.

Education and Experience:

• Engineering Degree in Network, Computer Science, or equivalent. 
• 0-2 Years’ experience.

Knowledge and Skills:

• Excellent communication in English (Second European language is an advantage).
• Network technologies including Routing, Switching, Wireless, Security and Network management.
• Good knowledge on switching and routing technology.
• Working knowledge and understanding of access and core layer switch.
• Basics of WLAN technology (802.11 Standards, Controller and APs).
• ACSA certification will be added advantage.

Then let’s stay connected!

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status