Détails de l'annonce
Référence:
155103
Publiée le:
11 avril 2022
Type de poste:
CDI
Lieu de travail:
La Marsa, Tunis, Tunisie
Expérience:
Entre 1 et 2 ans
Étude:
Bac + 3
Rémunération proposée:
1000 - 1250 DT / Mois
Disponibilité:
Plein temps
Langues:
Arabe , Français , Anglais
Mobilité:
Locale
Entreprise:
anonymous logo
GROUPADO TUNISIE
Secteur: informatique / télécoms
Taille: Moins de 20 employés
Description de l'annonce:

Main Responsibilities :

-Reply to provide questions , product availability , and promotions via phone , email and online chat . provide guidance through the online ordering process . 

-Address and resolve post-order questions regarding shipping ,billing and delivery . 

-Perform phone conversation with customers to answer their questions, provide information and advise them.

-Manage large amounts of incoming phone calls.

-Ensure follow up through emails, phone or any required means .

-Ensure the smooth running of business operations .

-Assist customers on states of their shipment, outstanding shipments or tracking . 

-Build sustainable relationships and trust with customer accounts through open and interactive communication . 

Required Skills & Qualifications :

-Ability to communicate in French and English language. 

-You have good organizational and time management skills.

-You are a team player and a problem solver.

-You have a positive attitude and good communication skills.

-You are familiar with customer-care department operations.

Experience in logistics is preferred.