Description de l'annonce:

CRIT is looking for an IT Service Analyst Tehnician for an oil and Gas Company

Duties:

Act as front request receiver - Respond to service desk phone calls and monitor helpdesk mailbox / Log all received requests/incident in the Help Desk Tracking Ticketing System/ Evaluate the criticality and treat all received request/incident in timely manner by assigning to the appropriate support member.

Requirements:

Minimum Licence degree (diplome de licence) in computer science/ Minimum 3 years experience as Service desk analyst in a related field/ Good understanding of ITIL V3/V4 lifecycles and processes
Based in Sfax.

Application conditions :

The application must include: the reference of the job offer you are applying for, your CV in English, a copy of your diploma and a copy of your National ID Card before the 20 April 2022.
Candidates must be fluent in both written and spoken English.
 

Réf: ITT042022