Détails de l'annonce
Référence:
162612
Publiée le:
11 septembre 2022
Type de poste:
SIVP
Lieu de travail:
Tunis, Tunisie
Expérience:
Moins d'un an
Étude:
Bac + 3
Rémunération proposée:
1 - 2 DT / Mois
Disponibilité:
Plein temps
Langues:
Français , Anglais
Entreprise:
TRANSCOM
Secteur: call center / télévente
Taille: Plus de 500 employés

TRANSCOM WORLD WIDE 

Nous assurons une gamme complète de services (Réception des appels) en langue Française, Italienne, Anglaise et Allemande pour le compte des clients internationaux à partir de nos deux sites en Tunisie et d'autres implantations européennes «near shore».

Tout au long de ces dernières années, Transcom a acquis une grande expertise  dans le cadre de ses partenariats avec des marques et entreprises leaders mondiaux dans divers secteurs d'activité:

Services financiers

Transcom gère la relation client pour l'un des principaux acteurs du marché du paiement en ligne.

Logistique/E-commerce 

Transcom assure le support du service clients de l'un des plus grands intervenants mondiaux dans le commerce et logistique par internet.

Voyages & Loisirs

Transcom gère les relations client de l'une des agences de voyages en ligne européennes les plus importantes.

Description de l'annonce:

The Human Resources Support Specialist (HRS) is responsible for the correct implementation of the Human Resources policies defined at the company, in terms of labour relations and personnel management and administration, guaranteeing effective support to the Organisation's remaining functional areas, and to all employees forming part of the organisation.

What's in it for you?

  • A great opportunity to build a strong career within Transcom
  • Interesting and competitive salary package with bonuses
  • Excessive training and workshops
  • A CDI contract
  • Medical Insurance starting from your 1st training day (for you and your faimy members) : 5000 TND
  • Meals Vouchers starting from your 1st training day : 6 TND per day - After 03 months within Transcom , you will get 8 TND per day
  • Guaranteed Transportation starting from your 1st training day
  • Important onboarding plan
  • A variety of social bonuses and partnerships programs as benefits for our employees

Join our Transcom family as a HRS

  • Attend to employee queries in all labour relations matters with the Company 
  • Process social security registrations and de-registrations.
  • Process and manage disciplinary measures in coordination with the remaining functional areas involved.
  • Manage employee settlements.
  • Process and control possible attendance incidents (sick leave, absenteeism, holidays, etc.).
  • Manage and file all documentation, which generates a relationship between the Company and the employee, processing the employee files, in line with the established procedure.
  • Update internal procedures and contribute improvements there to increase quality.
  • Advise work team leaders on the employment relationship with their collaborators.
  • Guarantee compliance with the Collective Labour Agreement, informing and advising as required. Ensure compliance with local labor law and other applicable rules and regulations within the Site/Country/Cluster.
  • Make the relevant queries to the official and/or social bodies with respect to personnel administration procedures.
  • Part-time role as “Match Maker” in recruiting activities (i.e. conducting interviews at candidate days).

Requirements

  • Minimum studies: University diploma or degree (Law, Labour Relations, Work Studies, Business Administration and Management or similar).
  • Specific training and/or work experience in Human Resources Administrative Management, Post-Graduate Studies in Labour Relations and/or Labour Law.
  • Office package (Word/Excel/PowerPoint): High level.
  • Google Apps: High level.
  • E-mail Communication: High level.
  • FR C1 Level + ENG B2 Level

About Transcom

We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries. From reactive trouble-shooting to active solution-finding. It's what we call smarter people experiences.

We are the voice of our clients. We are Transcom.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.

We are passionate about people and look forward to meeting you!