Entreprise:
Secteur: industrie électro-mécaniques
Taille: Entre 200 et 500 employés
Spécialiste de l'instrumentation, les systèmes de contrôle et
d’automation pour l'industrie, l'énergie, le nucléaire, la marine et
l'offshore, le Groupe CMR, dont le siège est situé à Marseille, c'est
plus de 800 personnes pour un CA de plus de 50 M€. Nous sommes présents à
l'international au travers de nos filiales en Tunisie, Royaume-Uni,
Singapour, USA, Chine, Inde et Corée.
Description de l'annonce:
Specialist in instrumentation, control and automation systems for industry, energy, nuclear, marine and offshore, the CMR Group, headquartered in Marseille, has more than 800 employees with an international presence through our subsidiaries in Tunisia, United Kingdom, Singapore, USA, China, India and South Korea. Our products, designed and manufactured according to rigorous continuous improvement processes, meet the most demanding quality standards.
Mission :
Support the customer to ensure on-going quality excellence and act as a pivotal point between own production plant and the customer. Focuses on parts and product for the customer at the customer. Carries out root cause analysis and resolution for quality and customer issues.
Key Responsibilities
- Build strong, working relationships with major customer stakeholders and in-site development teams to ensure complete and transparent communication and support
- Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
- Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
- Initiate containment of stock at all locations and prevent further sub-standard production
- Investigate the fault and extent of potential recall
- Examine, measure, inspect and/or test defective part for conformance to engineering design drawings or blueprint specifications using precision measuring and testing equipment
- Identify anomalies on engineering drawings back to the design function
- Evaluate findings to formulate corrective action plan and coordinate implementation
- Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
- Organize and manage any re-work of finished goods that may be necessary
- Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
- Assist with training of quality awareness
- Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
- Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals
- Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views
- Manage and coordinate customer PPM (Parts per Million), cost recovery and supplier warranty indicators
- Undertake special projects as required
- Write reports and present progress at project meetings and to clients
- Plan projects or subtasks so they may be tracked and presented
- Process auditing, findings reporting and corrective action implemented and followed
Skills and Attributes:
- Work independently and is reviewed infrequently with minimal supervision
- Knowledge of quality systems
- Strong knowledge of APQP, PPAP, FMEA, Control Plan
- Knowledge of ISO9001
- Knowledge of measurement
- Understanding of engineering drawings and manufacturing processes
- Good communication and interpersonal skills
- Ability to present data effectively
- Problem-solving skills
Qualification and Experience levels
- Manufacturing/engineering, industrial/engineer degree
- Previous experience in a high-volume manufacturing environment, preferably automotive
- Experience of working in Quality Assurance
- Experience of dealing with customers and suppliers
- Language Spoken and Written: English / French