Entreprise:
FAURECIA INFORMATIQUE TUNISIE - FIT
Secteur: informatique / télécoms
Taille: Entre 20 et 100 employés
Secteur: informatique / télécoms
Taille: Entre 20 et 100 employés
Faurecia is an Equal Opportunity Employer
"Technical Perfection and automotive passion" is what defines Faurecia. We design, engineer and provide the best in technology, systems and services for automobile makers in every major market on all five continents. If you share our ambition for technical perfection and our passion for all things automotive, Faurecia has a career for you.
"Faurecia, a driving force… for your professional growth."
Description de l'annonce:
The SAP MII/ME Functional Support ensures L3 support to L2/BA/KU community, providing consultancy and motivation to the functional management and participating in enhancement of our platforms MII/ME.
Main missions and results
Perform 3rd level support to 2nd level support actors, Business Analyst, Key Users
- Manage and Resolve incident coming from the Business (L2, EDL, BA, KU) during usage of MII/ME shop floor applications
- Document solution and results about incidents/requests in the ticket management system, in a transparent way
- Provide either remote (phone, remote-control) or in-situ support
Participates in the roll-out phase for the world-wide sites
- Participate with integration and implementation MII/ME platforms in Faurecia Projects
- Participate in all test phases of MII/ME during pre-go-live simulation phase
- Support MII/ME applications Go-Live within Faurecia roll out projects
Ensure Continuous Improvement in his/her functional domain
- Contribute SAP MII/ME platforms customizing in respect with Time, Budget and Quality, accordingly to the tickets in charge and following the priorities.
- Organize, Analyze and Deliver complete tests results to validate Application enhancement and help to maintain data consistency
- Actively contribute to improve quality and efficiency of MII/ME Platforms support chain within Faurecia.
Coordinates and perform trainings to Faurecia community (L2/BA/L3)
- Develop (when requested) training materials and Deliver trainings to project members
- Coordinate and Transfer appropriate knowledge to MII/ME administration Team
QUALIFICATIONS:
- Engineer Diploma in Manufacturing
- Functional/Business experience (1 to 3 years) with ERP integration, usage and/or support within industrial domain (Logistics, Production, Shop floor).
- SAP Functional knowledge
- Technical skills as Java, XML, HTML, and SQL Server will be a plus.
- Fluent English (Write, Speak) is mandatory
- Ability to work in a team – Good Team Spirit
- Strongly focused on delivery and quality
- Good communication and expression skills in an international environment
