Description de l'annonce:

You will  support the Front Office teams in resolving the customer problem and delivering right solutions as per the agreement with customers.
You will evaluate requests, log & trigger the solutions, apply follow through monitoring to ensure successful delivery of the solution, address corner situations with right contact across different partnering teams, act with agility and sense of urgency .
You have to exercise independent judgment within defined parameters ,coordinate with the other departments to provide the best solution ,keep your contacts regularly informed, be proactive ,follow up on the successful completion of each case and work closely with rest of your team and Team Lead.

High School Diploma or higher.
Experience in contact center environment is a plus.
Excellent command of written and oral German