Overview of Role:  The role of the Product Support Administrator is to provide support to the Goldstar sales and customer care teams.  Additional tasks will be to help organise, maintain, and publish Goldstar product information and content using software including PIM, Oracle, Repoman, ATP, Goldstar Website Admin, and multiple Sourcing Platforms specific to the promotional products industry.  You will work with a variety of web-based programs to manage product, pricing, images, and data in support of Goldstar’s product merchandising needs, supporting both existing and new products, whilst maintaining accuracy and attention to detail.  Additionally, there will be projects to evaluate competitors’ product & service offerings and pricing, and support GS team research and analysis needs with data gathering, spreadsheets, and presentations.  Language translations, management of product data files and day-to-day support for Goldstar team needs.

Performing the role in line with the Goldstar Values:

Family - Treating our customers and our Goldstar team members like family

Simplicity - Ensuring all of our solutions we supply for our customers are easy with no hassle

Delighting our customers – We make sure every customer enjoys working with us by exceeding their expectations and providing the highest level of customer service and a quality product

Work hard, play hard - Work hard and give our all and at the same time love and enjoy what we do

What you will do:

·  Support GS Sales and Customer Care teams by helping answer product questions.

·  Work with Merchandising Specialist & Product Lead to assembledetailed product data and process improvements for merchandising & products.

·  Assure items are activated for GS in Oracle and work with NPI team for any corrections

·  Track inventories of active SKUs and communicate stock status issues

·  Direct editing of new GS website platform & Sourcing Platforms with new/phaseout SKUs, process changes to keep information up to date.

·  Maintain Product Image & Template library, working with NPI & GS graphic artists as needed

·  Maintain Goldstar channel data and images in PIM.

·  Compile competitive pricing and cost/margin analysis

·  Work with Samples Dept., Quality Control and Production teams as needed

·  Help maintain a library of GS Compliance documentation

·  Manage Product Databases, Industry Platform data files and customer product databases – provide hands-on management of both customer & sourcing platform data files, ensuring they are up-to-date and uploaded to relevant websites and industry platforms.

·  Sourcing platform optimisation – Undertake research to ensure Goldstar products are optimised on industry sourcing / search platforms 

·  Language translations – employ meticulous attention-to-detail in translating marketing materials from English into other languages, then proof reading and sign-off for printing

·  Other duties and projects as required including but not limited to samples service support, Industry Market research, and other support tasks

What we need from you:

Previous Experience and qualifications

·  A Bachelor’s Degree in is an advantage

·  2+ years in a previous product, administrative, marketing or online/data management

 Key Skills and attributes

·  Languages – Written and oral fluency in English and French languages required (in addition; German or Italian are also desirable)

·  Meticulous attention to detail is one of the most important skills for this role – you will be able to demonstrate how you let nothing slip through the cracks

·  Computer literacy and proficiency in standard Microsoft Office applications and Excel in particular

·  Strong administrative abilities - excellent organisation and time management skills and a capacity to manage multiple projects

·  Problem solving skills - The ability to think on your feet, the ability to work hard under pressure, and great problem-solving skills are three essential attributes for this role

·  A sense of urgency and the ability to work in a fast-paced and challenging work environment

What we will provide:

·  The opportunity for you to make a meaningful and serious contribution towards a very successful and rapidly growing business.

·  A supportive environment with fantastic opportunities to grow and develop your career.

·  A modern, fast paced, and exciting company culture.

Goldstar:  Goldstar, part of the global National Pen Group, is one of the industry’s fastest growing Trade Suppliers.  With a strong presence in both Europe and North America, Goldstar is becoming famous for offering a strong range of writing instruments, bags, and drinkware, combined with headache-free, all-inclusive pricing and a passionate team who will do whatever it takes to delight their customers.  Goldstar’s mission is to become the best supplier in the industry, providing our distributors with amazing products and unparalleled service.