Entreprise:
Secteur: communication / publicité / média
Taille: Plus de 500 employés
National Pen is part of the Cimpress Group and specializes in marketing promotional products for small and medium businesses. We provide professionals and individuals all kinds of personalized advertising objects to enable them to develop their image and their activity. Our business is generated by the combination of online marketing, mailing and telemarketing, and most of our customers' orders are produced in our production facility in Ireland. We marketed our products in more than 22 countries in Europe.
Description de l'annonce:
Overview of Role:
We are currently looking for a Call Audit Agent to assess calls’ compliance with our policies and quality parameters. You will be responsible for calibrating calls while using a specific scores scale, identifying areas of improvement in calls or non-compliance issues and providing direct feedback which will impact our customer experience.
As a Call Audit Agent, you will have a highly analytical mind with strong focus on attention to detail.
What you will do:
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What we need from you:
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About National Pen In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business. In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck. |