Entreprise:
Secteur: communication / publicité / média
Taille: Plus de 500 employés
National Pen is part of the Cimpress Group and specializes in marketing promotional products for small and medium businesses. We provide professionals and individuals all kinds of personalized advertising objects to enable them to develop their image and their activity. Our business is generated by the combination of online marketing, mailing and telemarketing, and most of our customers' orders are produced in our production facility in Ireland. We marketed our products in more than 22 countries in Europe.
Description de l'annonce:
Overview of Role: As a key member of the Logistic team, you will coordinate service requests & reverse logistic activities of NP packages, work with our Storage Manager system and pre-alert and follow-up on recurring transport movements to PPO’s and carriers. |
What you will do: · Handle and overlook daily return / reverse logistics streams with BI, CS and carriers via Courier Exceptions (CE) App. · Handle all service requests issued by CS and liaise with carriers to retrieve deliver information, submit a complaint, resolve an issue, claim compensation. · Ensure all returns are processed via Storage Manager for follow-up. · Act as the first point of contact for all European Service Request and Reverse Logistics requests and for CE App: liaise with BI and CS to manage returns as efficient as possible. · Document and map existing and new reverse logistics processes. · Reverse Logistics reporting: keep track of number of reships, scraps, etc. per country. · Getting Information: observing, receiving, and otherwise obtaining information from all relevant sources.
· Advise on improvements. · Handle pre-alerts to PPO’s and transports movements to PPO’s and carriers from an administrative point of view. · Arrange PODs for shipments using multiple carriers. |
What we need from you: · Experience in a customer facing environment, preferably with European Logistics carriers. · Excellent communicator both verbal and in writing. · Excellent attention to detail and high level of accountability for efficient and accurate data entry/checking. · Ability to work under pressure with rapidly changing priorities and meet strict deadlines. · Fluent in English, both verbal and in written. Additional European languages (FR,DE, IT) is a bonus · Strong negotiating and problem solving skills. · Excellent time management and organisational skills. · Presence in the office required, WFH to be discussed with line manager. · Proficiency with Excel, Word ERP systems and PowerPoint. · Pro-active communication style with hands-on attitude and sense of urgency. · Not afraid to challenge status-quo and question why things are done the way they are. |
About National Pen In business for over 50 years, National Pen is a world-class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business. In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck. |