Description de l'annonce:

iCOVER specializes in Wholesale of Background Screening & Business Intelligence solutions for the global market. We are an international company with operational headquarters in Paris, backed by a network of offices worldwide, which offer strategic global reach for all your business needs.

Our expertise lies in data collection, research & verification of information, analysis, and reporting. Our clients know that we are diligent, always prepared to go the extra distance to deliver compliant, accurate and timely results. Our service is dedicated, professional and reliable.

Currently, for our Delivery team in Tunisia, we are looking for an :

- Operation Manager

If you join us, we offer you the opportunity to work in a multi-cultural environment as part of a growing Company !

Under the responsibility of our Delivery Director, your role as our Operational Manager In Tunis will be to oversee the operations of iCOVER's affiliate in Tunisia, on operational/delivery purpose.

The person will be responsible for managing overall operations, ensuring stability in employee relations, deployment of the best practices, including collaboration with the others departments and countries.

Responsibilities

• Oversee daily operations of the business unit or organization
• Ensure the implementation of our strategy designed to grow the business
• Provide direct management of team leaders and the whole team
• Ensure the development of tactical programs to pursue targeted goals and objectives
• Ensure overall delivery and quality of the unit's offerings to customers
• Be responsible for ensuring and improving the performance, productivity, efficiency and profitability of the department through the provision of effective methods and strategies
• Be responsible for planning, directing and coordinating the operations of the services department
• Improve processes and policies in support of organizational goals
• Formulate and implement departmental and organizational policies and procedures to maximize output
• Monitor adherence to rules, regulations and procedures.
• Monitor and assist the Delivery team to evaluate performance.
• Monitor performance and implement improvements;
• Ensure that quality is in line with quality KPI’s;
• Builds new processes in the most efficient way.
• Maintains written policies, standard operating procedures and process flows in accordance with company policy and customer requests.
• Collects, evaluates, and analyzes data in a variety of approaches.
• Develops processes to improve operational performance in accordance with our policies
• Explore data to identify opportunities improving business results
• Maintain concise records and documentation
• Participate in the Group's development projects.

Qualifications

• Minimum of 7 years of management experience; or any equivalent combination of education and experience that provides the required knowledge, skills and abilities
• Regional expertise and strategic planning
• High level of interpersonal skills to handle sensitive and confidential situations and documentation
• Attention to detail in managing budgets, establishing priorities, and meeting deadlines
• Excellent spelling, grammar and written communication skills
• Excellent level of English (written and spoken)
• Ability to maintain a high level of confidentiality
• Excellent time-management skills
• good intercultural awareness

If you are up to the challenge, do not hesitate and apply !

Thank you!

Confidentiality is guaranteed! Only short-listed candidates will be contacted.