Entreprise:
BANK ABC
Secteur: banque / finance / assurances
Taille: Entre 200 et 500 employés
Secteur: banque / finance / assurances
Taille: Entre 200 et 500 employés
Bank ABC Tunisie est une Banque Internationale filiale du Groupe Bank ABC fondé en 1980 à Bahreïn, Leader sur son segment de marché. Le Groupe Bank ABC est présent dans la région MENA, en Europe, en Asie, aux Etats-Unis et au Brésil et fournit des produits financiers et des services innovants exhaustifs comprenant le financement des entreprises, le financement des opérations de commerce international, le financement de projets, les financements structurés, la levée de fonds sur les marchés de capitaux, les syndications bancaires, les produits de trésorerie et la finance islamique. Notre Groupepropose également des services bancaires aux particuliers en Tunisie, Jordanie, Egypte et Algérie. Bank ABC est présente en Tunsie sous un double statut : une entité Offshore opérationnelle depuis l’an 1993 et une Banque commerciale résidente opérationnelle depuis l’an 2000. «Etre une Banque Internationale Leader dans la Région MENA» est notre Vision Stratégique. Les 3 C’s « Client au centre de notre attention, Collaboration et Cohérence» sont nos Valeurs Universelles.
Description de l'annonce:
Bank ABC is reinforcing its Information Technology Department with the recruitment of an IT Help Desk Officer.
1- Principal Responsibilities & Accountabilities:
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software.
• Perform assigned tasks related to Information Technology Systems operation.
• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all PCs.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.
• Participate on different IT Project.
2- Education & Certifications:
Bachelor’s degree.
Master’s degree in security system information.
3- Knowledge:
• Technical Skills
Good knowledge of operating systems.
Good Knowledge of banking products.
• Human and Professional Skills
Good respect of the procedures.
Good troubleshooting skills.
Good organizational skills.
Good communication Skills.
4- Experience:
Working knowledge of fundamental operations of relevant software, hardware and other equipment.
Knowledge of relevant call tracking applications.
Knowledge and experience of customer service practices.
Related experience and training in troubleshooting and providing help desk support.
Freshly graduated profile is accepted.
5- Personal Attributes:
Self-motivated.
Team player.
Bank ABC is an equal opportunity employer and qualified women are strongly encouraged to apply.
