Entreprise:
OUTSOURCIA
Secteur: call center / télévente
Taille: Plus de 500 employés
Secteur: call center / télévente
Taille: Plus de 500 employés
Le groupe Outsourcia est un opérateur spécialisé dans les métiers de l'outsourcing: gestion de la relation client à distance, multiservice, multilingue et multicanal (centres d'appels, gestion des e-mails, solutions de chats, télémarketing et relation client sur les réseaux sociaux), externalisation de métiers de Back Office (BPO), prestations digitales (développement d'applications spécifiques, web ou mobiles, communication digitale et Community Management) et études.
À ce jour, Outsourcia, emploie 3600 collaborateurs sur 12 sites de production en France, au Maroc, à Madagascar et en Tunisie et accompagne des clients de renom tels que : Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.
Le groupe Outsourcia accompagne au quotidien ses collaborateurs en se basant sur des valeurs motrices telles que la solidarité, l’engagement et l’intégrité…
Si vous aussi, vous partagez ces valeurs, n’attendez-plus et venez relever de nouveaux défis avec Outsourcia Tunisie (Ex PhoneAct) !
Description de l'annonce:
The Outsourcia Group specialises in outsourcing services: remote, multiservice, multilingual and multichannel customer relationship management (call centres, e-mail management, chat solutions, telemarketing and customer relations on social networks), back office outsourcing (BPO), digital services (development of specific web and mobile applications, digital communications and community management) and research.
Outsourcia currently employs 3,600 people at 12 production sites in France, Morocco, Madagascar and Tunisia, and works with such high-profile clients as Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com and Veepee.
The Outsourcia Group supports its employees on a daily basis, based on driving values such as solidarity, commitment and integrity...
If you too share these values, don't wait any longer and come and take up new challenges with Outsourcia Tunisie !
As part of the development of its telesales activity, Outsourcia is recruiting "Customer Service Support" with the following missions:
Your Main Mission:
- Delivering a seamless customer experience while assisting customers with their inquiries with the required tool set preferably remote assistance.
- Ensure a seamless customer satisfaction by promptly addressing inquiries, concerns, and providing post-sales support.
- Effectively communicate technical information to non-technical customers.
- Demonstrate the value proposition of our offerings to address customer challenges and requirements.
- Gather feedback from customers regarding their experience and use it to improve processes and services.
- Proactively follow up with customers to ensure satisfaction after issue resolution.
- Develop a deep understanding of the technical aspects of the products or services offered.
What are we looking for?
Above all, a cheerful, confident, and passionate Customer Service Support team eager to assist our clients with their inquiries and concerns.
Successful candidates must provide:
- A bilingual profile :
* Fluent English (speaking and writing),
* C1 in French language (speaking and writing),
- Previous experience in a similar role,
- Customer-focused with excellent interpersonal skills.
- Strong communication and presentation skills.
- Proven experience in technical assistance and also preferably sales in a similar industry.
