Entreprise:
VEO WORLDWIDE SERVICES
Secteur: consulting / étude / stratégie
Taille: Plus de 500 employés
Secteur: consulting / étude / stratégie
Taille: Plus de 500 employés
Qui est VEO?
En 2008, lorsque NOZ (le leader européen du déstockage) a commencé son expansion en Europe de l'Est et en Afrique, Veo est très vite tombé amoureux de sa vision et de son environnement agile, cherchant toujours à découvrir davantage sur cette extraordinaire activité qui est le déstockage et l'économie responsable.
Aujourd'hui, Veo Worldwide est un fournisseur de services B2B, implanté en Europe, qui compte 13 ans d'activité. Nous recherchons constamment des solutions pour aider les propriétaires d'entreprises à capitaliser sur leurs stocks invendus (fins de séries, produits à date courte, commandes annulées) et à devenir efficaces.
Grâce à tout cela, Veo consolide son renom basé sur l'engagement, la transparence, la solidarité, l'amélioration continue et la compétence.
Description de l'annonce:
As an IT Support Technician, you will be the first point of contact for technical issues, providing quick and effective assistance with computer, mobile, and AV systems. Your responsibilities include troubleshooting, user support, hardware and software maintenance, ticket tracking, and assisting with upgrades and installations.
Key Responsibilities
Monitor the ticketing platform and respond to support requests.
Install, configure, and maintain computer systems and software.
Configure and manage IT equipment and prepare gear for new hires.
Collaborate with IT teams and maintain IT systems inventory.
Propose solutions for complex issues and improve IT support processes.
Resolve problems independently and escalate complex issues.
Ensure IT service quality meets performance indicators.
Education, Experience And Qualifications
2+ years experience in a technical support role.
Language Skills: Proficiency in both French and English (B2 level).
Skills should include Microsoft Exchange, Windows laptop, mobile, and printer troubleshooting.
Ticketing software experience.
Familiarity with computer networks and security products (firewalls, VPN, virus scanning) preferred.
The ability to clearly and efficiently communicate with both non-technical and technically adept personnel.
Strong troubleshooting and problem-solving skills.
What do we offer:
Package including financial and non-financial benefits
Initial training specific to be carried out activity and procedures we are working with
Integration in a professional environment, in an International Company, together with high-performing team.
