Description de l'annonce:

Expectations:

· Min. 2 year college degree or 3 / 4 years’ experience in a position requiring direct contact with customers

· Excellent mandatory French language

· Advanced English language - written & spoken

· Analytical thinking

· Ability to partner with internal team members to understand customer problems and think of solutions to resolve

· Knowledge of order processing and data base maintenance

· Proven ability to handle difficult customer situations

· Confident in Microsoft Office (Word, Excel, PowerPoint)

Desirable

· Knowledge of textile manufacturing processes

· Experience using SAP (or similar system)

· Proficient in spreadsheet analysis

Job description:

Accounts/Customer

· Receive and process customer orders promptly, accurately along with checking all details associated with the order and the system

· Follow up with customers and communicate customers’ needs to Sales, Logistics, Production, Quality and Accounting

· Monitor open orders and advise customer/sales of any problems or changes in order status. Work with internal departments to resolve and offer solutions to the issue

· Work with all departments to establish and proper set up new accounts in the system

Sales/Marketing Support

· Work with sales to monitor target accounts and review order details.

· Assist sales in obtaining new accounts and maintaining existing accounts. This includes being proactive and calling customers daily.

· Help in all stages of a customer complaint with the customer and internal department to resolve the issue. This includes the integrity of the ERP system as it relates to complaints and returns. Aid sales in keeping the customer informed at all times.

Customer Satisfaction

· Deliver world class customer service to our external and internal customers

· Receive and act with a high sense of urgency upon customer inquiries to service requests, product questions, complaints and resolving directly or through Sales.

· Coordinate shipments and tracking with Logistics when requested